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Your gr66 account connects directly to the Nagad and Rocket wallets you already use, so moving money in or out starts from the same app on your phone. Every deposit, withdrawal and pending transaction has a record inside your account area — check it against your wallet SMS to confirm the match.
Funding your account starts at the deposit counter inside the cashier area. We support Nagad, Rocket and bKash as wallet routes — pick whichever app you have open on your phone. Enter the amount that matches what your wallet can send, confirm on the gr66 screen, then complete the transfer step inside your wallet app itself. Your balance updates once the wallet confirms the transaction on its end. No need to contact support for a standard wallet deposit; the account record will show the status automatically. If the status stays pending, note the reference number shown on screen — you will need it for any follow-up.
Log in and navigate to the deposit section inside your account cashier area.
Select Nagad, Rocket or bKash from the payment options shown on that screen.
Type the amount you want to deposit and confirm it on the gr66 deposit screen.
Finish the transfer inside your Nagad, Rocket or bKash app. Your account balance reflects the deposit once your wallet confirms it.
When your account balance is ready to move out, go to the withdrawal section of the cashier. The withdrawal screen lists the same wallet routes available for deposits — Nagad, Rocket and bKash appear where they are configured for your account region. Select the wallet you want the funds sent to, enter your registered wallet number, then key in the withdrawal amount. Before submitting, confirm the wallet number matches exactly what is registered on your gr66 account; a mismatch will hold the request.
Inside your account cashier, open the withdrawal section and view available wallet options.
Choose Nagad, Rocket or bKash and enter the wallet number registered to your account.
Key in the withdrawal amount and review it before confirming the request.
After submitting, save the reference number shown. This is your record for any follow-up with account support.
Some account actions — including certain withdrawal requests — may require you to complete a verification step before the transaction can proceed. The fields and documents requested will be shown directly inside your account area; we do not apply a fixed document list across all accounts. Follow the instructions shown on your account screen at the time of the check. If a verification step is active, the cashier area will flag it clearly before you reach the withdrawal confirmation step. Your verification status is visible in your profile section; check there first if a withdrawal request is held. Our account support team can clarify which step is pending if the screen message is not clear enough.
Your account profile shows any pending verification requirements. Look there before attempting a withdrawal if you see a hold notice.
The fields and document requests shown in your account area are the ones that apply to your specific account status at that time.
We may ask you to confirm that the Nagad, Rocket or bKash wallet number on file belongs to you before releasing a withdrawal.
If a verification step is blocking your cashier and the reason is unclear, reach our account support team through the contact route shown inside your account.
The payment routes configured on gr66 are the same wallet apps a large share of Bangladesh accounts already use daily. Nagad and Rocket are the primary verified wallet routes we support for both deposits and withdrawals. bKash is available as an account funding method as well. Bank Transfer is listed as an additional route for accounts where wallet options are not the preferred path. Each method follows the same cashier flow — select, enter your registered number, confirm the amount, and complete the step in your wallet or bank app.
Nagad wallet deposits and withdrawals — select from the cashier and complete inside your Nagad app.
Rocket mobile banking route — enter your registered Rocket number and confirm the amount in the cashier.
bKash account funding — available as a deposit route where shown active in your cashier area.
Bank Transfer route for accounts where direct wallet methods are not the preferred option.
Every wallet transaction — Nagad, Rocket or bKash — generates an SMS with a transaction ID and amount. Your gr66 account history shows a corresponding record with its own reference number and a status label. Matching these two pieces of information is the fastest way to confirm a deposit landed or a withdrawal was sent. If the amounts and timing align but the account status still shows pending, the reference number from the account screen is what our support team needs. Keep a screenshot of both — the wallet SMS and the account record — before contacting support. This two-reference approach resolves most transaction queries without needing further document submission.
Your Nagad, Rocket or bKash SMS contains a transaction ID and the exact amount sent. Note this before checking your account.
The gr66 cashier history assigns its own reference number to every deposit or withdrawal request. This is the number support asks for first.
Your account history shows statuses such as completed, pending or under review. A pending status does not mean the transaction failed.
Screenshot both the wallet SMS confirmation and the account record. Having both available shortens any support query significantly.
The security of your account and wallet transactions depends on a combination of what we configure on our end and the steps you take on yours. Always access your account through gr66 — not through a link sent in an unsolicited message or a third-party site. Your registered wallet number for Nagad, Rocket or bKash should not be shared with anyone outside the account cashier flow. Any account or identity check will be initiated through your account area, not through a direct message from an external contact.
Always confirm you are on gr66 before entering account or payment details. Access the cashier only through the domain you signed up with, not via forwarded links.
Your account name and registered wallet number should match. A mismatch between the two can hold a withdrawal until the discrepancy is resolved through account support.
Only use a Nagad, Rocket or bKash number that belongs to you. Withdrawals are sent only to the wallet number confirmed during account registration or verification.
For any transaction concern, use the support contact route shown inside your logged-in account area. That is the channel we monitor for account and payment queries.
Common questions about depositing, withdrawing and managing your account transactions at gr66, answered directly from how our cashier and wallet routes work.
Nagad and Rocket are the primary verified wallet routes for deposits. bKash is also available as an account funding method. Check your cashier screen to confirm which routes are active for your account at the time you deposit.
A pending status means the transaction is being matched between your wallet and the account system. Note the reference number shown on the gr66 cashier screen and the transaction ID from your wallet SMS before contacting support.
Go to the withdrawal section in your cashier, select Nagad or Rocket, enter your registered wallet number and confirm the amount. The wallet number must match what is on file in your account. A reference number is generated after submission.
A mismatch between your registered wallet number and account details can hold a withdrawal request. Your account verification section will flag the issue. Contact account support through the route shown in your logged-in account area to resolve it.
Minimum and maximum transaction amounts are shown on the deposit screen inside your cashier at the time you select a payment method. We do not publish fixed limits here as they may vary by account region and wallet route.
First match the reference number from your gr66 account history with your wallet's transaction record. If neither shows a completed status, contact support through the route visible in your logged-in account and provide both reference numbers.